Phone/Internet

Mobile Phone Providers

Mobile Telephony in Germany

If you want to have a mobile phone in Germany, you generally have two options:

  • Mobile phone contract
  • Prepaid SIM card

While contracts offer convenience and stability, prepaid plans are often more attractive for expats because of their flexibility.

The mobile market in Germany is highly competitive, with several providers offering different plans, prices, and services.

Mobile Phone Contracts

Many customers choose bundle contracts, which include both a smartphone and a mobile plan. The smartphone is usually paid off over the duration of the contract.

Components of a Mobile Phone Contract

  • Contract duration: Typically 12–24 months. Some plans offer monthly cancellation options, which are more flexible but usually more expensive.
  • Plan details: May include free minutes, SMS, and flat rates.
  • Data volume: Includes a monthly amount of mobile data. The internet speed may be reduced once the limit is reached.
  • Additional services: Some plans include international minutes, streaming services, or cloud storage.
  • Network: Mobile services are provided through networks such as Telekom, Vodafone, or O2.
  • Coverage: Check the Federal Network Agency's interactive coverage map to see the network quality in your area.
  • Customer benefits: Some providers offer family discounts, special roaming options, or other benefits.
  • Base fee: The monthly cost depends on the provider, plan, and included services.
  • One-time costs: These may include connection fees or additional device costs.
  • Contract renewal: Check the renewal conditions and cancellation deadline in your contract.
  • Notice period: The cancellation period depends on the contract and should be checked carefully before signing.

Steps to Sign a Mobile Phone Contract

  1. Choose a provider and plan: Compare different options based on your data, calling, and budget needs.
  2. Review the contract: Check the duration, monthly price, cancellation conditions, fees, and included services.
  3. Check your address requirements: You may need to provide your registered residential address.
  4. Verify your identity: A valid ID card or passport is generally required. Verification can take place in-store, online, or through video identification.
  5. Sign the contract: Depending on the provider, you can sign online, in-store, or by phone.

Prepaid SIM Cards

Prepaid SIM cards are a flexible alternative to traditional mobile contracts.

Flexibility

  • Full control over your usage and spending
  • Top up your balance whenever needed
  • No fixed monthly commitment

No Long-Term Commitment

  • No long-term contract
  • Easy to change or stop using the service

Cost Control

  • You only spend the amount you top up
  • Helps avoid unexpected monthly charges

Credit Check

Prepaid plans generally do not require the same type of credit assessment as many postpaid contracts, making them a practical option for newcomers who have limited credit history in Germany.

Where to Buy a Prepaid SIM Card

You can buy prepaid SIM cards:

  • Online
  • In mobile phone shops
  • In supermarkets
  • At electronics stores
  • From mobile network providers

Offers and prices vary, so compare the available plans before choosing one.

Where Can You Top Up Prepaid Credit?

Depending on the provider, you may be able to top up your prepaid balance at:

  • Supermarkets such as Aldi, Lidl, Edeka, and Rewe
  • Electronics stores such as MediaMarkt and Saturn
  • Gas stations
  • Mobile phone shops
  • Online through the provider's website or app
  • Other authorized retailers

Required Documents

To activate a German SIM card, you generally need:

  • Valid identification: Passport or another accepted photo ID
  • Identity verification: Required by law and available through approved verification methods
  • Address information: Depending on the provider and activation process, you may need to provide your address

These requirements help prevent misuse of mobile services and anonymous SIM card use.

Choosing the Right Option

A mobile phone contract may be a good choice if you want a long-term plan with predictable monthly costs and potentially a new smartphone.

A prepaid SIM card may be more suitable if you are new to Germany, want maximum flexibility, or do not want a long-term commitment.

Tip

We’ve listed the most common mobile providers for you. Just click the links on our platform or app, and we’ll direct you straight to their websites.

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