Phone/Internet

Internet

Internet Connection in Germany

When choosing an internet connection for your home in Germany, there are several important factors to consider.

Availability

Check whether the provider and connection type are available at your address. Availability can vary significantly between buildings and neighborhoods.

Before signing a contract, check which technologies are available at your specific address, such as:

  • DSL
  • VDSL
  • Fiber optic
  • Cable internet
  • Mobile internet (LTE/5G)

Internet Speed

Choose a connection speed based on how you use the internet. Consider whether you regularly use your connection for:

  • Streaming movies and TV
  • Online gaming
  • Video calls
  • Home office
  • Uploading large files
  • Connecting multiple devices

If several people share the connection, a higher speed may be beneficial.

Price and Tariff

Compare different providers and tariffs before signing a contract. Pay attention to:

  • Monthly subscription fee
  • One-time activation or installation fees
  • Router rental or purchase costs
  • Minimum contract duration
  • Promotional prices and the price after the promotion ends
  • Additional services

Contract Duration

Internet contracts can have different terms. Depending on the provider and tariff, you may find:

  • Fixed-term contracts, often with a minimum term
  • Flexible tariffs that can be cancelled with shorter notice

Always check the minimum contract term and cancellation period before signing.

Customer Service

Customer service can be particularly important if you experience connection problems or need technical assistance.

Check customer reviews and whether support is available in a language you are comfortable with.

Additional Services

Some providers offer additional services together with their internet packages, such as:

  • Landline telephone
  • TV packages
  • Mobile phone plans
  • Student or young-person discounts
  • Promotional bonuses

Getting Connected

Once you have selected a provider and tariff, you can usually order the service online, by phone, or in a local store.

The process generally includes:

  1. Check availability at your address.
  2. Choose an internet tariff and contract.
  3. Place your order and provide your personal and address details.
  4. Arrange installation, if a technician is required.
  5. Receive or purchase a router and other necessary equipment.
  6. Activate your connection.
  7. Connect your devices to the network.

Depending on the type of connection and your building, a technician appointment may or may not be necessary.

What You May Need

When ordering an internet connection, you may be asked for:

  • Identification
  • German address
  • Bank account details for direct debit
  • Previous tenant or connection information, if applicable
  • Residence permit, depending on the provider's requirements

After activation, you will receive the necessary access credentials and connection information to set up your router and network.

Tips for Expats

If you have just moved to Germany:

  • Check internet availability before moving into your apartment.
  • Ask your landlord whether the building already has a suitable connection.
  • Compare the total cost, not only the promotional monthly price.
  • Check how long the installation will take.
  • If you need internet immediately, consider a temporary mobile LTE/5G solution.
  • Keep your contract confirmation and customer number for future communication with the provider.

We have listed the most common internet providers in Germany — just click on the link and go directly to the provider!

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